Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
Some items are not eligible for return, including:
- Used or damaged items (not due to our fault)
- Items returned without original packaging
Return Process
To start a return, please contact us first. Once your return is approved, we will provide instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Restocking Fee
We do not charge any restocking fees.
All approved returns are processed with a 0% restocking fee.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- First check your bank account again
- Then contact your credit card company (it may take some time before your refund is officially posted)
- Then contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged.
Contact Us
If you have any questions about returns or refunds, please contact our support team.
Store Name: Zaynef
Phone Number: +44 785-553-3716
Support Email: info@zaynef.com
Business Address: 113 Uxbridge Road, London W12 8NL, United Kingdom
Customer Service:
- Business Days: Monday to Friday.
- Business Hours: 9:00 am – 5:00 pm.